Are you passionate about making a difference in the lives of people in need and supporting the Irish diaspora? We are excited to announce an opportunity to join our team as a Caseworker and Client Support Officer. This role is central to our mission of assisting Irish citizens navigating migration experiences, both abroad and returning home. If you have a background in social sciences and a strong commitment to social justice, we want to hear from you!
About the Role:
Based in our Dublin city centre office, the Caseworker and Client Support Officer will take a leading role in the delivery of our front-line welfare service for Irish people emigrating from and returning to Ireland. Working in a small, dedicated team, this role involves providing information and advocacy support to Irish citizens returning to Ireland from abroad as well as Irish citizens leaving Ireland and living abroad (particularly people in crisis situations and in need of statutory supports). Read more about our work here.
With a mix of 60%-80% in-office and remote work, this role offers flexibility while engaging in dynamic and impactful work. Occasional out-of-hours work is anticipated, as well as opportunities for outreach, public speaking and partner engagement.
Key Responsibilities:
Client Support
- Lead on direct client support – including information provision, guidance, advice and advocacy support
- Respond to client queries and make appropriate referrals
- Advocate in relation to clients’ needs with third parties, particularly with regard to social welfare applications/appeals and housing/homeless services
- Engage with stakeholders for case collaboration and referral purposes, including the Consular Assistance Unit, Irish Embassies and Consulates, and Irish emigrant support organisations worldwide
- Develop and maintain a network of key contacts within relevant Government Departments, Local Authorities and non-profit organisations
- Develop client information resources and training material as required, participating in public and peer information sessions
- Maintain up-to-date client records
- Monitor and track client trends and issues to contribute to social policy development and inform communications activities
- Keep up to date with issues affecting Irish emigrants
- Ensure all clients are treated with dignity, respect and in a professional manner
Project Level
- Contribute regular updates and reports for key stakeholders
- Working as part of a team, engaging in team meetings, case meeting, supervision, review and planning sessions
- Other duties as deemed necessary by the Project Leader
Organisational Responsibilities
- Ensure alignment with Crosscare’s core organisation mission and values
- Maintain Crosscare confidentiality at all times, following policies and procedures, and data protection legislation
Requirements:
Essential:
- Degree or post-graduate qualification in social sciences or equivalent
- Fluent English and high literacy skills
- Commitment to social justice and a human rights based approach
Desirable:
- Experience of working on a one-to-one basis, providing information and advocating on behalf of clients
- Case management experience (ability to manage a varied caseload, and to prioritise and effectively manage urgent cases as they present)
- Experience of working in housing support and homeless prevention
- Practical knowledge of access to statutory supports such as social welfare & related systems (applications, appeals, Habitual Residence Condition, etc.)
- Lived experience and/or awareness of Irish diaspora-related issues
- Knowledge of Ireland’s Diaspora Strategy and relevant policies
Why Join Crosscare?
Crosscare is committed to social justice and supporting those in need. As Caseworker and Client Support Officer, you will be part of a mission-driven team dedicated to improving the lives of Irish citizens at home and abroad. You will have the chance to have a lasting and positive impact on the lives of Irish emigrants, and contribute to Ireland’s diaspora policy. If you are a motivated, organized individual with a passion for advocacy and social justice, we would love for you to apply!
Apply Now:
If you meet the essential requirements and are interested in this role, please apply by the closing date of 31 January 2025 at 5pm (Ireland). Please note that you must be fully eligible to work and reside in Ireland to be considered for this position.
Join us at Crosscare and make a difference in the lives of the Irish diaspora!
For more details and to apply, click here. To view this and other opportunities at Crosscare, please visit www.crosscare.ie/vacancies/.
